GENERAL STATEMENT OF DUTIES
Performs professional and intermediate administrative work in the coordination and management of the City’s public engagement and community outreach programs and services.
DISTINGUISHING FEATURES OF THE CLASS
Provides administrative support to the Public Engagement Department under the direct supervision of the Public Engagement Director.
Planning, coordinating, managing, and implementing public engagement and community outreach programs and services; publicizing public engagement efforts and programs; preparing and maintaining appropriate records and files.
EXAMPLES OF WORK
- Maintains communications with citizens, community and religious organizations, and government agencies involved with human services.
- Research, coordinate, design, produce the City’s monthly newsletter
- Creates and operates public engagement programs to meet citizen needs.
- Participates in City events to promote public engagement programs.
- Setup and coordinate meetings and conferences for the department.
- Enters various data/information into database(s) related to department functions or activities; updates database(s) as needed.
- Prepares a wide variety of correspondence and reports, drafts memos/letters/emails for the department.
- Cover the receptionist area to maintain engagement with the public when necessary
- Generates purchase orders, to include: preparing requisitions and invoices; requesting forms for vendors; coordinating orders; receiving and reconciling shipments with purchase orders; ordering and maintaining supplies; maintaining vendor files; coordinating equipment maintenance and repairs; and copying, sorting and/or filing information.
- Maintains inventory of department supplies.
- Oversees all aspects of the running of City events (individual tasks may be performed by volunteers) including:
- Prepare event site;
- Facilitate vendor set-up as needed, help to resolve any problems that arise;
- Each hour of operation, perform a reasonable count of customers and record in a comprehensive log; and
- At end of operations, remove barricades from the street, remove trash and litter, and take care of other tasks necessary to return the event site to its normal operations.
- Collect gross sales reports from vendors.
- Communicate with each vendor in reference to product availability prior to scheduled event day.
- Communicate with City departments (public works and police department etc.) necessary to manufacture a successful event.
- Submit a report to Council and City Administrator about event operations: customer counts, gross sales, complaints, etc.
- Creates and controls event feedback to meet citizen needs.
- Attends meetings as requested by the department.
- Performs other duties as apparent or assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge of the principles and practices of citizen services and community and social service agencies; thorough knowledge of human relations and counseling; ability to establish and maintain effective working relationships with co-workers, subordinates, and citizens; comprehensive knowledge of City and County and State policies and procedures; ability to communicate complex ideas.
MINIMUM EDUCATION AND EXPERIENCE
Graduation from an accredited college or university with a Bachelor’s Degree in Human Services, Social Services, Psychology, Management or related field; supplemented by two (2) years of progressively knowledgeable and skilled experience in the operation of a personal computer with standard software applications such as various Microsoft Word, Publisher, Excel, PowerPoint, etc. and in office assistance and administrative support work; or any equivalent combination of education, training, and experience.
- Sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.
- Work requires climbing, stooping, reaching, fingering, grasping, and repetitive motions.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Visual acuity is required for preparing and analyzing written or computer data, the operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
- The worker is not subject to adverse environmental conditions.
- Possession of an appropriate driver’s license valid in the DMV jurisdiction. Employees are subject to random drug testing and alcohol testing pursuant to the City of Seat Pleasant’s Drug-Free Workplace Policy, Drug & Alcohol Testing Procedures.