GENERAL STATEMENT OF DUTIES
Performs professional and intermediate work in the coordination and management of the City’s Director of Public Engagement; does related work as required.
DISTINGUISHING FEATURES OF THE CLASS
Provides administrative support to the Public Engagement Department under the direct supervision of the Director of Public Engagement.
Creating, planning, coordinating, managing, and implementing human services and community outreach programs and the; publicizing human services efforts and programs; preparing and maintaining appropriate records and files.
EXAMPLES OF WORK
- Maintains communications with citizens, community and religious organizations, and government agencies involved with public engagement.
- Performs notary services for the community.
- Creates and operates engagement programs to meet citizen needs.
- Participates in City events, workshops and trainings to promote public engagement programs and services.
- Setup and coordinate meetings and conferences for the department.
- Enters and collects various data/information into database(s) related to department functions or activities; updates database(s) as needed.
- Prepares a wide variety of correspondence and reports, drafts memos/letters/emails for the department.
- Generates purchase orders, to include: preparing requisitions and invoices; requesting forms for vendors; coordinating orders; receiving and reconciling shipments with purchase orders; ordering and maintaining supplies; maintaining vendor files; coordinating equipment maintenance and repairs; and copying, sorting and/or filing information.
- Prepares employee time sheets and time cards for payroll for the Department.
- Maintains inventory of department supplies.
- Oversees all aspects for the running of the market (individual tasks may be performed by volunteers) including:
- Prepare event site;
- Facilitate vendor set-up as needed, help to resolve any problems that arise;
- At the beginning of events, perform a reasonable count of market customers and record in a comprehensive log
- At end of operations, remove barricades from the street, remove trash and litter, and take care of other tasks necessary to return the event site to its normal operations.
- Collect gross sales reports/Invoices from vendors.
- Communicate with each vendor about product availability prior to scheduled event day.
- Communicate with City departments (i.e. public works and police department) necessary to manufacture a successful market.
- Submit report to Public Engagement Director regarding resident counts, gross sales, complaints, etc. as requested
- Creates and controls department feedback cards to meet citizen needs.
- Attends meetings as requested for the department.
- Performs other duties as apparent or assigned.
- Act as a community representative of the City of Seat Pleasant and the Public Engagement Department
- Act as a liaison between residents, community leaders and the programs and events.
- Reach out to community leaders, institutions, businesses and others on a regular basis.
- Initiate conversations with residents about various topics, such as their interest in securing employment, the quality of current situations, and plans for the future.
- Conduct outreach to residents in order to promote engagement and inclusiveness within the community in programs, events and services.
- Distribute program marketing and event and city-sponsored materials through a combination of knocking on doors, talking to residents in their homes, and attending tenant association meetings, community meetings or events.
- Recruit and enroll residents.
- Inform residents about employment, training, education and economic development opportunities.
- Develop and conduct surveys to build a strong understanding of community priorities.
- Develop strategies for creating an environment that encourages work and engagement in the community.
- Lead orientation sessions and seminars.
- Additional duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Comprehensive knowledge of the principles and practices of citizen services and community and social service agencies; thorough knowledge of human relations and counseling; ability to establish and maintain effective working relationships with co-workers, subordinates, and citizens; comprehensive knowledge of government policies and procedures; enthusiastic advocate of local government and human services; diplomatic conflict resolution; ability to communicate complex ideas.
MINIMUM EDUCATION AND EXPERIENCE
Graduate from an accredited college or university with a Bachelor’s Degree in Human Services, Social Services, Management, Psychology, Event Planning, Community Engagement or related field; supplemented by two (2) years of progressively knowledgeable and skilled experience in the operation of a personal computer with standard software applications and in office assistance and administrative support work; or any equivalent combination or education, training, and experience.
- Energetic work ethic requiring the exertion of up to 10-20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects.
- Work requires climbing, stooping, reaching, fingering, grasping, and repetitive motions.
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels.
- Visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
- The worker is not subject to adverse environmental conditions.