Seat Pleasant’s

Connected Government Solution

The Connected Government Solution (CGS) digitally transforms cities into V.I.P cities. It starts with a laser sharp focus on creating Value by having a meaningful Impact on citizen’s quality of life, and by leveraging strategic Partnerships to achieve disruptive change and innovation.


What is a Smart City?

There isn’t a single, or universally acknowledged definition of a Smart City.

However, at Seat Pleasant, we believe Smart Cities are the future of innovation. Smart Cities have the potential to solve fundamental human problems and challenges including social injustice, inequality, poverty, and sustainability to name a few.

We believe interoperability and cohesion across all domains is the key to becoming a truly Smart City. Interoperability and cohesion is accomplished by utilizing a “shared services hub” (i.e an operational data management platform) that aggregates data from disparate sources and IoT sensors so that data is shared effortlessly across the entire City, and the insights from that data are leveraged for empirical, data-driven decision making. As a result, a true Smart City will facilitate collaboration both internally amongst governmental departments and externally with residents and businesses.

The 4 Key Pillars of a Smart City

Interoperability and Cohesion

A Single View of Operations

Data-driven Decision Making

Digital Services

Interoperability & Cohesion

The CGS facilitates collaboration both internally amongst governmental departments or agencies as well as externally with residents, visitors, and businesses

Data-Driven Decision Making

The CGS provides advanced analytics, allowing staff to turn massive amounts of data into valuable insight and operational efficiencies

Single View of Operations

The CGS brings information from existing systems into a common operational picture, leveraging existing investments and providing a collaborative decision-making system

Digital Citizen Facing Services

The CGS provides tools to simplify & digitize interactions with citizens & businesses resulting in more consistent & more personalized services

Why Become a Smart City?

No matter the size of the city, collaboration across all departments is critical for enhancing planning efficiency, daily operations, generating revenue, and providing a sustainable, resilient working and living environment for all citizens. Cities are complex organizations, with numerous departments in charge of a wide range of essential functions such as sanitation, utilities, land usage, housing, security, transportation, and more. Operational and data fragmentation across these departments can significantly impede a city’s ability to deliver services to their citizens and is a huge source of increased costs.

The Problem

When small municipalities are growing, such as Seat Pleasant, located in Maryland’s Prince George’s county, there’s an increased demand on city leaders to have a single view of real-time operational status to inform planning efforts and facilitate coordinated response across agencies. Daily city operations generate vast amounts of data from many different sources but leaders often lack the tools to visualize all that disparate data and extract meaningful and actionable information.


The Solution

Despite these challenges, city leaders are finding innovative ways to collaborate and engage with citizens and local businesses, and increase operational efficiencies. Seat Pleasant is leveraging the latest technological advances and deploying smarter, cloud and cognitive solutions. Seat Pleasant’s comprehensive solution stack is called the Connected Government Solution (CGS) and includes the “My Seat Pleasant” mobile app and IBM’s Intelligent Operations Center (IOC). These cloud-based solutions are providing personalized experiences while optimizing program delivery and outcomes for the city’s constituents.

The “My Seat Pleasant” app is a public-facing mobile application providing direct benefits to Seat Pleasant residents, businesses, and city employees. This mobile application provides a host of features, including (but not limited to) service requests, a library of city codes, a city document library, a city directory, on-demand broadcast (push) notifications, garbage/recycling and snow removal schedules, city job listings, online payments, events and activities listings. Additionally, the app features a natural language question and answer cognitive assistant that leverages IBM Watson advanced machine learning models.

The Connected Government Solution (CGS) empowers Seat Pleasant city leaders by providing a holistic, operational view of the City across all departments. Initially, the IOC is connecting the Department of Public Works, Code Enforcement, and Police Department with real-time information to facilitate cross-department decision making, coordination of events, communication, and collaboration. This will support improvements in operational efficiency, public safety and the quality of service to citizens.

The Benefits

Benefits of the Connect Government Solution include the capabilities to:


Engage with constituents, promote effective communication, and increase transparency


Digitize services and interactions with citizens so that every encounter with government achieves the desired outcome

  • Analyze information across agencies and departments, and leverage advanced analytics to make better decisions (data-driven decision making)
  • Analyze information from existing systems to provide a unified view of operations that allows cities to optimize processes from start to finish and across silos

Optimize planned and unplanned operations by using a holistic reporting and monitoring approach


Anticipate problems, resolve them proactively, and minimize the impact of disruptions


Coordinate resources and processes to respond to issues rapidly and operate effectively


Build consensus across departments and agencies in a city by facilitating communication and collaboration


The Vision: A Nation of Smart Cities

Recognizing that most Americans live in smaller communities, Seat Pleasant, envisions not only becoming the first small municipality to embrace Smarter City concepts for the benefit of its constituents, but also becoming the first to employ a shared services model to extend these benefits to neighboring communities in a business model which could eventually scale across the county, the state, and even nation-wide.

Seat Pleasant is joining other Smart Cities who use data and technology to improve outcomes in security, safety, resilience, and social services. What makes Seat Pleasant unique is that we are a small municipality with the bold vision to deliver services that were previously limited to much larger cities at a fraction of the cost and thus eliminating the main barrier to entry for small municipalities (e.g. affordability).

“For small cities such as Seat Pleasant, the Connected Government Solution (CGS) levels the playing field with larger cities. We now use data to better serve our residents, make more informed decisions and provide the quality services our citizens need to thrive – improving overall quality of life.”

Eugene W. Grant, Mayor of Seat Pleasant Maryland

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